With an eye on the ever-growing Latino population especially among the younger generations, Dole Packaged Foods came to Orci for help in making inroads with this important segment. Research showed that despite strong brand awareness, Latina Moms felt little connection to the Dole brand. Dole was seen as very corporate, cold and unapproachable. Our key competitor was seen as very welcoming, farmer-like and a brand they could relate to.
We set very specific objectives: Make Dole a brand Hispanic women want to invite into their homes and build a connection to the brand using Fruit Bowls as our gateway product. First we established a Spanish language microsite and launched Dole Sunshine Latino on Facebook. Social allowed us to establish a connection with Latina moms on a daily basis, where they are and when they are looking for solutions. We wanted them to see Dole as a trusted partner for Latina moms that are seeking education, entertainment and empowerment. To that end, we used a social media mix of product posts (recipes, product art), audience interests (Mom Sayings, Lifestyle / Family life, D.I.Y projects) and trending topics (seasonal themes, holidays). This mix balanced product promotion with audience engagement to keep the newsfeed fresh and present Dole as a friendly brand.
We surpassed our impressions and engagement rate goals. The campaign results increased social engagement with post share up 272%, comments up 60% and overall engagements up 246%. Traffic to the website grew substantially increasing 289%. Nine months after launch we were consistently reaching over 3 million Latina Moms a month with engagement rates at 3X the average rate for Facebook CPG brand posts.
Our test, learn, and optimize approach with content and targeting has enabled us to create a highly engaged community, setting up for success in the new Facebook world.